FAQ

• For special excursions such as whale watching, deep-sea fishing, and particularly challenging tours, it’s best to book at least a week in advance.
• For more common excursions, a couple of days’ notice is sufficient.

• All tours are suitable for families with children, of course, the age of the children is important. There are no dangerous activities, but in most cases, we travel on boats and speedboats, sometimes for durations ranging from half an hour to two hours. 

We recommend: sunscreen, hat, beach towel, swimsuit, flip-flops, camera, light clothing, snorkeling mask, and optionally, fins, small-denomination coins (even 1-2 euros) for purchases in small local markets.

For some tours, tennis shoes, mosquito repellent spray, and water shoes are preferred.

• The most frequent tours are those that last one day, but there are also options for a few hours or half a day.

• In some cases, some of these trips can be arranged to last two days.

• However, for tours on the mainland, there are no limits: you can choose a one-day tour or even one lasting ten days or more. In this case, a duration of five days is recommended.

Day trips generally start around 8:30 a.m. and end around 4:30 p.m. (exact times will be provided on a case-by-case basis).

The lunch offered during the tours is a typical Malagasy meal, rich and very tasty.
Example: rice with coconut milk, fresh fish, bread, shrimp skewers, zebu meat skewers, crab with sauce, vegetables with vanilla or vegetables with pasta or potatoes, seasonal fruit, and drinks (natural water, beer, Coca-Cola).

Lobster: if you wish to taste Madagascar’s lobster, you must book it at least 1 day in advance, and there is an additional cost of 10.00 euros per person.

All the food served, including raw vegetables, is washed and cooked using mineral water.

Yes:

• if the chosen tour is a group tour, only the lunch option can be customized: with or without lobster.

• if the tour is chosen as private, it can be customized in many aspects according to the client's request, as long as time and distances remain unchanged, and with price variations depending on the request.

At the moment, payments can be made in two ways.

•  In the past, we did not require any advance payment for reservations; however, since some customers have developed the habit of not showing up for their appointments, we have been forced to introduce an advance payment of 20% or 30%, depending on the type of booking. In the event that the customer is unable to make use of our services, it will be sufficient to notify us at least two weeks in advance for the amount paid to be fully refunded.

This is not always possible for more demanding tours, where we are required to advance sums of money that are not always reimbursed; in such cases, we commit to refund as much as possible with honesty, while noting that the full amount may not be refundable.

• The remaining balance will be paid directly on the day of the excursion, in cash (euros are accepted).
  The advance payment can be made via PayPal or bank transfer; payment details will be provided upon request.

• If the booking is made while you are already on the island, payment can be made directly on the day of the excursion, in cash.

• We have adopted a particularly flexible cancellation policy.
  The amount paid in advance will be fully refunded, provided that the cancellation is communicated at least two weeks in advance. We understand that unforeseen circumstances may occur and we are committed to handling each situation with care and consideration.

• This is not always possible for more demanding tours, where we are required to advance sums of money that are not always reimbursed; in such cases, we commit to refund as much as possible with honesty, while noting that the full amount may not be refundable.

• If the issue arises once you have already arrived at your destination, the reasons will be assessed on a case-by-case basis, with common sense and a cooperative approach.

• In case of bad weather we will arrange with the customer to reschedule the tour for another day. If rescheduling is not possible due to continuing bad weather or the customer's personal reasons, a full refund will be provided. 

For special tours where certain services had to be purchased in advance, the case will be evaluated individually, with the intention of resolving it fairly without imposing any retention fees. (  We are not aggressive in this regard because we understand that unforeseen, and sometimes unpleasant, events can occur, and we do not like to add further stress ). 

• Children under 4 years old don't pay.

• Children between 6 and 9 years old pay 20€.

• Children 10 years and older pay as adults.

• For groups, the discount will be evaluated on a case-by-case basis. 

With the exception of current weather uncertainties, we can say that:

• If you're looking for sunshine, mild warmth, and no clouds, the best time to visit is generally from early May to October.

• Between August and September is when the humpback whales migrate, so sightings are guaranteed.

• October and November are the months when encounters with the whale shark, the great gentle giant, are most likely.

In summary, each season has its own attractions, it depends on what you're looking for. 

No,

a deposit would be appreciated, but it is not generally required.

Only for tours that require special bookings or advance payments for rentals is a reservation and deposit required, at least one week before the selected date. 

The tours are available in Italian and French. For other languages, specific requests can be made, although we cannot guarantee that we will be able to accommodate them. 

Regarding safety, I would say there is no danger at all.